Automotive / Distribution
Better Customer Service in the Automotive and Distribution Arenas
Automotive and distribution-intensive spares planning environments are characterized by large volumes of parts and global distribution networks extending out to dealer locations. When maintaining high levels of customer service and, at a minimum, inventory and logistics cost is a requirement, automotive and distribution businesses turn to MCA’s Solution Suite to help them transform their supply chains and improve service performance with capabilities that include:
- Forecasting and optimal inventory planning from suppliers through distribution to dealer and retail channels and back through a product return loop and repair depot
- Ability to manage a wide range of guaranteed response time and service level or uptime contracts and service commitments
- Ability to leverage fleet data to better forecast demand and position inventory across a nationwide or international network, ensuring the right part is available at the right time
- Determination of optimal order quantities for repair, purchasing and allocation within the network
The ability to analyze and optimize the structure of your business, including service network design, contract pricing and determination of the cost service level tradeoff is essential to customer service.