Volume 6 Issue 1 - February, 2009

Newsletter highlights:

• MCA Expands Customer Base 25% in 2008 by Driving Service Value in the Economic Downturn
• IndustryWeek and Dr. Morris A. Cohen on the Value of Customer Service in Tough Economic Times
• Bobst Group Deploys Service Parts Planning across 30 Companies and Multiple ERP Systems
• Global Logistics & Supply Chain Strategies and MCA on Five Emerging Trends in Service

Volume 5 Issue 2 - July, 2008

Newsletter highlights:

• Morris Cohen Discusses Aviation MRO Supply Chain in Aviation Week
• Sourcing Innovation on MCA and Strategic Service Parts Management
• Unisys Selects MCA Solutions for Service Parts Planning
• AMR Research on MCA, SAP & Deloitte Support of PBL at Lockheed

Volume 5 Issue 1 - March, 2008

Newsletter highlights:

• Case Study: MCA Helps Rockwell Collins Optimize Spare Parts Network for Communications and Aviation Electronics Equipment
• The U.S. Navy Selects MCA Solutions for Readiness-Based Sparing – Replacing Legacy System 
• AMR Research Outlines 2008's Top 10 Supply Chain Trends 
• APICS Magazine Discusses Sustainability and MCA's Impact on 'Green' Supply Chains

Volume 4 Issue 2 - September, 2007

Newsletter highlights:

• A Note From Dr. Morris A. Cohen, MCA Chairman and Founder
• Reverse Logistics on How the Aftermarket is Affected by Product Lifecycles
• MCA at the Forefront of the Future of MRO
• Bruce Richardson of AMR Research Profiles MCA Solutions
  

Vol.4, Issue 1 - April 2007

Newsletter highlights:

• Assessing Your Service Supply Chain Maturity
• PBL Demands Cultural Shift: AMR Research on Wharton A&D Service Supply Chain Thought Leaders Conference
• Implementing PBL: Lockheed C-5 Case Study
• TheManufacturer.com: Rethinking the Service Supply Chain

Vol.3, Issue 3 - NOVEMBER 2006

Newsletter highlights:

• Designing Your Service Network for Optimal Service Delivery
• BCG and Wharton Study Examines Optimal Supply Chain
• Recommendations for Improved Supply Chain Efficiency in Aviation MRO
• SAP Introduces Solution for Price and Margin Management for Service Parts and Contracts

Vol.3, Issue 2 - JUNE 2006

Newsletter highlights:

• Ed Lange, SAP EVP Shares Insight on SAP's Partner Strategy for Service
• HBS Professor Says IT Does Matter
• Planning for Equipment Uptime in the Commercial World
• Software-as-a-Service in Twenty Minutes

Vol.3, Issue 1 - FEBRUARY 2006

Newsletter highlights:

• Sharing the Far-Reaching Organizational Impact of Service Excellence
• Deloitte Study Reports Service & Parts Operations as Cornerstones for Profitable Growth
• Highlights of the Wharton Service Supply Chain Thought Leaders Forum for A&D
• Three Keys to Service Success

Vol.2, Issue 3 - OCTOBER 2005

Newsletter highlights:

• ERP and Best-of-Breed: Working Together for Service Excellence
• Sarbanes-Oxley and Service: Enterprise Risk Management to Handle the Risks of Product-Service
• A Service Top Ten for CEOs
• MCA Clients Turn to Service Management Software On-Demand

Vol.2, Issue 2 - JULY 2005

Newsletter highlights:

• The $700 Billion Service Gold Mine
• Readiness Based Sparing: With Efficiency Comes Opportunity
• The State of Service in the Semiconductor Industry
• Dealing with Dealer Spares Inventory: An Interview with MCA's New Partner, SmartCo

Vol.2, Issue 1 - APRIL 2005

Newsletter highlights:

• "It’s Time to Put Service in the Driver’s Seat" – An Article by Dr. Morris Cohen
• The Challenges – and Opportunities – of Service: A Conversation With Joe Patton
• ServiceEdge Benchmark Studies Highlight Opportunity in Service
• Rockwell Collins Looks to MCA for Strategic Solution

Vol.1, Issue 2 - NOVEMBER 2004

Newsletter highlights:

• For CFOs Looking to Boost Profitability, the Place to Start May Be Their Service Business
• The Real Cost of Holding Inventory
• Service Value Assessment: The Low-Risk Way to Evaluate Your Service Business
• Cisco on Service Supply Chain Excellence: The Path to Increased Profits and Loyal Customers

Vol.1, Issue 1 - May 2004

Newsletter highlights:

• DHL and MCA Team Up to Deliver Complete Spare Parts Service
• Q & A with Dr. Morris Cohen
• Would You Want Wal-Mart Managing Your Service & Parts Supply Chain?
• Availability-Based Sparing Now Available to Commercial Organizations